Our 30-Day Money-Back Guarantee backs every The Watch Care Co purchase. If you order any one of our products and decide that it's not entirely suitable for you, then we don't want you paying for it, even if you have used it!
All you need to do is contact us by email or phone within 30 days of your original purchase, and our customer support team will provide you with instructions on how to return your product for a refund.
Nevertheless, we want to ensure that you are 100% satisfied with each The Watch Care Co purchase. As a result, you may return one empty or unopened bottle of cleaning product or case within 30 days of purchase for a full refund.
As soon as we receive your return shipment back to us, we will immediately refund your purchase minus shipping and send you an email confirmation.
How do I place an order?
To place an order, simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment methods.
Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping rates and delivery times may vary based on your location.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track your package's progress.
What is your return policy?
We have a hassle-free return policy. If you're not satisfied with your purchase, you can initiate a return within 30 days of receiving your order. Please refer to our Returns & Exchanges page for more details.
Are there any shipping fees?
Shipping fees are calculated based on your location and the shipping method you choose during checkout. You can review the shipping costs before finalizing your order.
Is my personal information secure?
Yes, we take your privacy seriously. Our website uses secure encryption protocols to protect your personal and payment information.
Do you offer gift wrapping services?
Yes, we offer gift wrapping for a small additional fee. During checkout, you can select the gift wrap option and add a personalized message.
Can I change or cancel my order after it's been placed?
If you need to make changes or cancel your order, please contact our customer support as soon as possible. We'll do our best to accommodate your request, but it may depend on the status of your order.
How can I contact your customer support?
You can reach our friendly customer support team through the Contact Us page on our website or by emailing [customer support email]. We aim to respond to inquiries within 24 hours.
Do you offer discounts or promotions?
Yes, we periodically offer discounts, promotions, and special offers. Be sure to sign up for our newsletter to stay updated on the latest deals.
Are the product colors accurate to what is shown online?
We strive to display product colors as accurately as possible on our website. However, please note that variations may occur due to differences in screen calibration and lighting.
What happens if my package is lost or damaged during shipping?
In the rare event of a lost or damaged package, please contact our customer support immediately. We will work with you to resolve the issue and ensure your satisfaction.
Do you have a loyalty rewards program?
Yes, we have a loyalty rewards program that allows you to earn points with each purchase. These points can be redeemed for discounts on future orders.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact our customer support as soon as possible. We'll assist you in updating the address if your order has not yet been shipped.
If you have any other questions or concerns not covered in this FAQ, please don't hesitate to reach out to our customer support. We're here to help!
