Shipping policy

Shipping Policy

The Watch Care Company ships orders throughout Australia and to selected international destinations.

Order Processing

Orders are processed on business days. Weekends and public holidays are not considered business days.

Orders may be subject to review and, in some circumstances, may require additional processing time.

During periods of high order volume, promotional periods, or public holidays, processing and carrier delivery times may be longer than usual.

Australia

Standard Shipping: Free on orders of $175 AUD or more. Shipping charges for orders below this amount are displayed at checkout.

Express Shipping: Available to eligible destinations at the rate displayed at checkout.

Estimated delivery times are displayed at checkout and may vary depending on the delivery location and carrier.

International Shipping

We currently ship to selected international destinations, including the United States, United Kingdom, Europe, Canada and New Zealand.

Free standard shipping is available when your order reaches the applicable threshold for your destination:

United States: US$150+
United Kingdom: £100+
Europe: €100+
Canada: C$200+
New Zealand: NZ$220+

Shipping charges for orders below these thresholds, together with available shipping methods and estimated delivery times, are displayed at checkout.

Duties, Taxes and Import Charges

International orders may be subject to import duties, taxes, tariffs or other charges imposed by the destination country. Where these charges are not collected at checkout, they are the responsibility of the recipient.

Delivery Estimates

Delivery times provided on our website or at checkout are estimates only. Actual delivery times may be affected by the destination, carrier delays, customs processing, public holidays and other circumstances outside our reasonable control.

Incorrect Addresses and Delivery Issues

Customers are responsible for providing complete and accurate delivery information when placing an order. If you notice an error in your delivery details, please contact us as soon as possible at info@thewatchcareco.com.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

Returns

Returns, refunds, faulty products and our extended Christmas returns period are governed by our Refund Policy. Please refer to our Refund Policy for eligibility requirements and further information.

Contact

If you have questions regarding shipping or delivery, contact:

The Watch Care Company
info@thewatchcareco.com