Privacy Policy

Last updated: 26 May 2026

This Privacy Policy explains how The Watch Care Company collects, uses, stores, and discloses personal information when you visit our website, place an order, contact us, subscribe to our marketing, or otherwise interact with us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are

The Watch Care Company operates the website thewatchcareco.com.

You can contact us at:

Email: info@thewatchcareco.com

Personal Information We Collect

We may collect personal information including:

• your name

• email address

• phone number

• billing and shipping address

• order details

• payment and transaction details

• customer service messages

• website usage information

• device information, IP address, browser type, and cookies

• marketing preferences and email subscription status

We collect this information when you place an order, create an account, contact us, subscribe to marketing, browse our website, or interact with our advertisements.

How We Use Personal Information

We use personal information to:

• process and fulfil orders

• accept payments

• arrange shipping and delivery

• provide customer support

• respond to enquiries

• send order updates and confirmations

• manage returns, refunds, and warranty enquiries

• improve our website, products, and customer experience

• detect and prevent fraud

• send marketing emails or advertising where permitted

• comply with legal and regulatory obligations

Payments

Payments are processed securely through third-party payment providers. We do not store full credit card details on our own systems.

Shopify

Our online store is powered by Shopify. Shopify helps us operate our website, process orders, manage payments, and provide ecommerce services.

You can read more about how Shopify handles personal information through Shopify’s privacy policy.

Email Marketing

If you subscribe to our email list, we may send you marketing emails about our products, offers, care tips, and updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us.

Cookies and Tracking

Our website uses cookies and similar technologies to help the site function, remember your preferences, understand website performance, and improve our advertising.

Cookies may collect information about your device, browsing activity, pages viewed, products viewed, and how you interact with our website.

You can manage or disable cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.

Advertising and Analytics

We may use analytics and advertising tools, including platforms such as Google, Meta/Facebook, Shopify, and other advertising partners, to understand website activity and show relevant ads.

These platforms may use cookies, pixels, and similar technologies to collect information about your interaction with our website and advertisements.

Sharing Personal Information

We may share personal information with trusted service providers who help us operate our business, including:

• ecommerce and website providers

• payment processors

• shipping and fulfilment partners

• email marketing providers

• analytics providers

• advertising platforms

• customer service tools

• professional advisers where required

• government, legal, or regulatory authorities where required by law

We do not sell your personal information.

International Disclosure

Some of our service providers may store or process personal information outside Australia, including in countries where Shopify, payment providers, email platforms, analytics providers, advertising platforms, or fulfilment partners operate.

Where this occurs, we take reasonable steps to ensure personal information is handled securely and in accordance with applicable privacy requirements.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no online transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

How Long We Keep Information

We keep personal information for as long as needed to provide our services, fulfil orders, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.

Access and Correction

You may request access to the personal information we hold about you or ask us to correct inaccurate information by contacting us at info@thewatchcareco.com.

Complaints

If you have a privacy concern or complaint, please contact us at info@thewatchcareco.com.

We will review your complaint and respond within a reasonable timeframe.

Children

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal obligations, or privacy practices.

The updated version will be posted on this page with the revised “Last updated” date.

Contact

For questions about this Privacy Policy or how we handle personal information, contact us at:

The Watch Care Company
Email: info@thewatchcareco.com