FREE Shipping Over $150

Shipping & Returns Policy

Shipping

Delivery considerations

  • All orders are subject to review and could require additional processing time.
  • Weekends and public holidays are not considered business days.
  • Carrier delays are possible during high order volume periods and may affect shipping times.
  • For Express delivery orders placed after 12PM AEST, please allow 1 additional business day for processing.
  • For Express delivery orders, the shipping fees are not refundable.

Cost & Estimated Delivery Times

Type of Shipment

Cost

Estimated Delivery Time

Australia

Standard Shipping

 Packed & dispatched from Australia

Free shipping on orders over $150 AUD.

For orders under $150, the shipping cost is calculated at the checkout

 

4-7 business days.

Please allow an additional 2 days delivery for metro PO boxes and 3-4 additional days for rural PO boxes.

Australia

Express Shipping

Packed & dispatched from Australia

 

Cost calculated at checkout

 

1-3 business days

Please allow an additional 2 days delivery for metro PO boxes and 3-4 additional days for rural PO boxes.

 

New Zealand

Standard Shipping

Packed & dispatched from Australia

 

Cost calculated at checkout

5-10 business days

United Kingdom

Standard Shipping

Packed & dispatched from the UK

Free shipping on orders over £100

For orders under £100, the shipping cost is calculated at the checkout

2-3 business days

 

United Kingdom

Express Shipping

Packed & dispatched from the UK

Cost calculated at checkout

1-3 business days

 

Europe

Standard Shipping

Packed & dispatched from the UK

Free shipping on orders over €100

For orders under €100, the shipping cost is calculated at the checkout

5-10 business days

 

United States

Standard Shipping

Packed & dispatched from the US

 

Free shipping on orders over $100 USD

For orders under $100, the shipping cost is calculated at the checkout

3-7 business days

 

United States

Express Shipping

Packed & dispatched from the US

Cost calculated at checkout

2-3 business days

 

Canada

Standard Shipping

Packed & dispatched from the US

Cost calculated at checkout

5-10 business days

 

Returns

When returning within the 30-day money back guarantee period, the buyer is responsible for paying the return shipping costs for returning item/s. 

Please ensure the item/s are returned via a traceable shipping method with a tracking number. We are not responsible for packages that are lost or damaged in transit.

Buyers are also responsible for an import taxes or tariffs applicable to their own country that need to be paid prior to receiving their TWCC purchase.

If you receive a refund, the cost of return shipping will be reimbursed only if the product has been deemed faulty or damaged prior to the customer receiving the product.

If you are not 100% satisfied with your TWCC purchase, we're here to help.

Eligibility

We offer returns on goods up to 30 days from the date the items were delivered.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in its original packaging and you must have the receipt, order number or proof of purchase from thewatchcarecompany.com.

The Return Policy applies to online purchases only.

Extended Returns

At TWCC we understand that you may buy Christmas gifts more than 30 days out from Christmas, which is why we offer extended returns over the Christmas period.

Any purchases made between November 1st-December 25th have up until January 25th to return the items in the original, unused condition.