Shipping & Returns Policy
Shipping
Delivery considerations
- All orders are subject to review and could require additional processing time.
- Weekends and public holidays are not considered business days.
- Carrier delays are possible during high order volume periods and may affect shipping times.
- For Express delivery orders placed after 12PM AEST, please allow 1 additional business day for processing.
- For Express delivery orders, the shipping fees are not refundable.
Cost & Estimated Delivery Times
|
Type of Shipment |
Cost |
Estimated Delivery Time |
|
Australia Standard Shipping Packed & dispatched from Australia |
Free shipping on orders over $150 AUD. For orders under $150, the shipping cost is calculated at the checkout |
4-7 business days. Please allow an additional 2 days delivery for metro PO boxes and 3-4 additional days for rural PO boxes. |
|
Australia Express Shipping Packed & dispatched from Australia
|
Cost calculated at checkout |
1-3 business days Please allow an additional 2 days delivery for metro PO boxes and 3-4 additional days for rural PO boxes. |
|
New Zealand Standard Shipping Packed & dispatched from Australia
|
Cost calculated at checkout |
5-10 business days |
|
United Kingdom Standard Shipping Packed & dispatched from the UK |
Free shipping on orders over £100 For orders under £100, the shipping cost is calculated at the checkout |
2-3 business days |
|
United Kingdom Express Shipping Packed & dispatched from the UK |
Cost calculated at checkout |
1-3 business days |
|
Europe Standard Shipping Packed & dispatched from the UK |
Free shipping on orders over €100 For orders under €100, the shipping cost is calculated at the checkout |
5-10 business days |
|
United States Standard Shipping Packed & dispatched from the US
|
Free shipping on orders over $100 USD For orders under $100, the shipping cost is calculated at the checkout |
3-7 business days |
|
United States Express Shipping Packed & dispatched from the US |
Cost calculated at checkout |
2-3 business days |
|
Canada Standard Shipping Packed & dispatched from the US |
Cost calculated at checkout |
5-10 business days |
Returns
When returning within the 30-day money back guarantee period, the buyer is responsible for paying the return shipping costs for returning item/s.
Please ensure the item/s are returned via a traceable shipping method with a tracking number. We are not responsible for packages that are lost or damaged in transit.
Buyers are also responsible for an import taxes or tariffs applicable to their own country that need to be paid prior to receiving their TWCC purchase.
If you receive a refund, the cost of return shipping will be reimbursed only if the product has been deemed faulty or damaged prior to the customer receiving the product.
If you are not 100% satisfied with your TWCC purchase, we're here to help.
Eligibility
We offer returns on goods up to 30 days from the date the items were delivered.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in its original packaging and you must have the receipt, order number or proof of purchase from thewatchcarecompany.com.
The Return Policy applies to online purchases only.
Extended Returns
At TWCC we understand that you may buy Christmas gifts more than 30 days out from Christmas, which is why we offer extended returns over the Christmas period.
Any purchases made between November 1st-December 25th have up until January 25th to return the items in the original, unused condition.