Refund policy

Refund Policy

Our 30-Day Returns Policy

We want you to feel confident when purchasing from The Watch Care Company. If your order is not right for you, we accept returns within 30 days of delivery, provided the item is unused, unopened, in its original packaging, and in the same condition you received it.

To request a return, please contact us at info@thewatchcareco.com with your order number and reason for return. If your return is approved, we will provide instructions on how to send your item back to us.

Change of Mind Returns

We accept change of mind returns only where the product is unused, unopened, and returned in its original packaging within 30 days of delivery.

We do not offer refunds or exchanges for products that have been opened, used, partially used, damaged through misuse, or returned in a condition that prevents resale, unless the product is faulty or otherwise covered by your rights under Australian Consumer Law.

Return Shipping

For change of mind returns, customers are responsible for return shipping costs. We recommend using a tracked shipping service, as we are not responsible for items lost or damaged in transit.

Original shipping fees, express shipping fees, duties, import taxes, and tariffs are not refundable unless the product is confirmed to be faulty or damaged before delivery.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, incorrect, or does not match the product description, please contact us at info@thewatchcareco.com as soon as possible with your order number and photos of the issue.

We will assess the item and, where required under Australian Consumer Law, provide an appropriate remedy such as a repair, replacement, or refund.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This policy does not limit or exclude any rights you may have under Australian Consumer Law.

Extended Christmas Returns

We understand that Christmas gifts are often purchased in advance, so we offer extended returns during the Christmas period.

Orders placed between 1 December and 25 December may be returned until 25 January, provided the item is unused, unopened, in its original packaging, and in the same condition it was received.

Extended Christmas returns do not apply to used, opened, damaged, or partially used products unless the product is faulty or otherwise covered by Australian Consumer Law.