No Products in the Cart
Our 30-Day Money-Back Guarantee backs every The Watch Care Co purchase. If you order any one of our products and decide that it's not entirely suitable for you, then we don't want you paying for it, even if you have used it!
All you need to do is contact us by email or phone within 30 days of your original purchase, and our customer support team will provide you with instructions on how to return your product for a refund.
Nevertheless, we want to ensure that you are 100% satisfied with each The Watch Care Co purchase. As a result, you may return one empty or unopened bottle of cleaning product or case within 30 days of purchase for a full refund.
As soon as we receive your return shipment back to us, we will immediately refund your purchase minus shipping and send you an email confirmation.
Can I use the Restoring Foam and Crystal Restore on precious metals (Gold, Platinum etc.)?
Yes, all cleaning solutions and accessories have been designed to be used on precious metals as well.
Is the Watch Care Kit for water resistant watches only?
Yes, our natural cleansers should be used on water proof/resistant watches.
Are the watch cleanses safe to use on all waterproof watches?
Yes. We have tested our natural cleaning solutions on all types of watches.
Can I use the Leather Conditioner on all Leather straps including Alligator?
Yes, our Tender Leather Strap Care product can be used on all leather straps and including alligator. However, not nubuck or suede.
Can I use the foaming cleanser on my leather/alligator band?
Although it wont harm your leather/alligator band, too much moisture is not good for them so should be done infrequently. We have designed the TLC – Leather Band conditioner for use on leather/alligator bands.
Can I use the foaming cleanser on my rubber/mesh band?
Yes. The foaming cleanser works well in cleaning your rubber/mesh or any other synthetic bands.
Can I wash my microfibre cloth?
Yes, they are machine washable, although, we recommend hand washing your Ultra-Fine Microfibre Polishing Cloth and Microfibre Drying cloth when it gets dirty.
What is your return policy?
We are sure you will love our products however, if you are not completely satisfied, then please just send up an email within 30 days of purchase and we will arrange for a refund. See here for Return Policy.